Our Policies
Privacy Policy
At Sunflower Bakery, we want your shopping experience to feel as warm and bright as our sunflower branding — and that includes keeping your personal information safe.
What We Collect
When you shop with us, we may collect your name, contact details, payment information, and order history. If you browse our website, we may gather simple technical data to help us make things run smoothly.
How We Use It
We use your information to:
Prepare and deliver your orders
Keep you updated about your purchase
Answer your questions
Improve our website and customer experience
We never sell your information — that’s not our style.
Keeping Your Data Safe
Payments are handled securely by trusted providers. We don’t store full card details, and we take care to protect the rest of your information.
Cookies
Our website may use cookies to help it bloom beautifully on your screen. You can turn them off in your browser if you prefer.
Your Choices
Want to see, update, or delete your information? Just email us at admin@sunflowerbakery.org.uk and we’ll help.
Updates
If we make changes to this policy, we’ll update it on our website so you’re always in the loop.
Returns Policy
Refund Policy We want every Sunflower Bakery purchase to brighten your day — but if something doesn’t feel quite right, you’re covered by our 30‑day return policy. You have 30 days after receiving your item to request a return.
Eligible items must be unused, unworn, still in their original packaging, and accompanied by your receipt or proof of purchase.
Start your return by emailing admin@sunflowerbakery.org.uk, or visit us in store. Our team is always here to help you bloom 🌻
Damages & Mix‑Ups
If your order arrives damaged or isn’t what you expected, let us know straight away so we can put things right.
Items We Can’t Accept Back
Some products are final‑sale due to their nature, including:
Perishable goodies (food, flowers, plants)
Custom or personalised creations
Personal care items
Hazardous or flammable materials
Sale items and gift cards
If you’re unsure, just ask — we’re happy to help 🌻
Exchanges
Return your item first; once approved, you can place a new order for the item you’d prefer.
Refunds
Once your refund is approved, it will be sent to your original payment method. Banks and card providers may take a little time to complete the process.